If you are not completely satisfied with your order, you can use your right of return (or right to cancel). In short, this is what it boils down to:
- You order a product.
- After receipt you have a 14 day reflection period.
- If you want to return the product, you must return the completed withdrawal form (see below) to us within the reflection period.
- After the notification, you have 14 days to return the product.
- Your purchase amount will be transferred to you within one working day after receipt and acceptance.
We only accept unworn articles with the original labels still attached and without defects or traces of use. Of course you can try on clothes and shoes at home, except for products for which this is not common due to hygiene, such as panties. If in doubt about the condition of the goods, please contact us first.
The shipping costs of the return shipment are for your account.
If you want to exchange the product, please contact us first at: email@example.com
Please see our terms and conditions for a detailed description of our return policy.
Model withdrawal form
(Only complete and return this form if you want to withdraw from the contract. You can send the completed form to: firstname.lastname@example.org)
- Lalunia (part of BoZu Trade BV)
- Nieuwe Binnenweg 42, 3015 BA, Rotterdam
I hereby inform you that I revoke our agreement regarding the sale of the following product(s): [designation of product(s)].
- Received on [date of receipt of product(s)]
- [Your name]
- [Your address]
- [Your signature] (only if this form is submitted on paper)